These terms apply to purchases of goods and services in the online shop of HFHeilsa ehf.. By placing an order you confirm that you have read and accepted these terms. Icelandic law applies, including Act No. 16/2016 on Consumer Contracts and Act No. 48/2003 on Consumer Sales.
Seller
The seller is HFHeilsa ehf., reg. no. (kennitala) 621025-1390, VAT no. 159222, Lágmúli 4., 108 Reykjavík.
Email: hfheilsa@gmail.com
Orders and payment
A purchase contract is concluded when payment has been confirmed and you have received an order confirmation by email. Payment is made when you order, by card through the secure Kling payment gateway or with a gift card. Card details never pass through the seller's systems. If an item turns out to be sold out after your order arrives, we will let you know right away and refund it in full.
Prices
All prices are final prices in Icelandic krónur (ISK) and include VAT where applicable. Delivery costs depend on the delivery method and are shown in the cart before you pay. Each order is charged at the prices in effect when it was placed.
Delivery
Goods are delivered by the method you choose in the cart, for example collection from us or shipping with Dropp or Pósturinn. Orders are processed without undue delay, and we will let you know if delivery is delayed. Gift cards are sent by email. Risk in the goods passes to you when you, or someone you designate, receive them.
Right of withdrawal
You have 14 days from receiving the goods to withdraw from the purchase without giving any reason. Details and a model withdrawal form are on the Returns page.
Defects
If an item is defective or does not match your order, you are entitled to a remedy under Act No. 48/2003 on Consumer Sales, such as repair, replacement, a price reduction or cancellation of the purchase. Notify us without undue delay after you discover the defect; you always have at least two months to do so. A complaint must be made within two years of delivery, or five years for goods intended to last considerably longer. We pay the shipping costs for defective goods.
Disputes
If a dispute arises, we will first try to resolve it together with you. If that fails, you may refer the matter to the Icelandic Complaints Committee on Goods and Services (kærunefnd vöru- og þjónustukaupa). These terms are governed by Icelandic law.
Privacy
Personal data is handled in accordance with our privacy policy.
Contact
Get in touch if you have any questions about these terms or your order.
Email: hfheilsa@gmail.com