You have the right to withdraw from purchases made in the online shop of HFHeilsa ehf. under Icelandic Act No. 16/2016 on Consumer Contracts. Below you will find instructions on this right and a model form you can use.
14-day right of withdrawal
You have the right to withdraw from the purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. If you order several items in one order and they are delivered separately, the period expires 14 days after you take possession of the last item. For services, the period expires 14 days after the contract was concluded.
How to withdraw
To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement, for example by email or letter. You may use the model form at the bottom of this page, but it is not obligatory. Please include your order number. To meet the withdrawal deadline, it is sufficient to send your notice before the period has expired.
Send your notice to: HFHeilsa ehf., Lágmúli 4., 108 Reykjavík, hfheilsa@gmail.com.
Returning the goods
You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you inform us of your decision. The deadline is met if you send back the goods before the 14-day period has expired.
Returns address: Lágmúli 4., 108 Reykjavík.
You bear the direct cost of returning the goods. If the item is defective or you received the wrong item, we pay that cost.
Refund
If you withdraw from the purchase, we will reimburse all payments received from you, including the costs of delivery (except any supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer). The refund is made without undue delay and no later than 14 days from the day we are informed of your decision to withdraw.
We will make the refund using the same means of payment you used for the purchase, unless you have expressly agreed otherwise, and you will not incur any fees as a result. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.
If you asked for a service to begin during the withdrawal period and then withdraw, you pay an amount in proportion to what had been provided by the time you informed us of your decision.
Condition of the goods
You may inspect the goods as you would in a shop. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, and only such diminished value may be deducted from the refund. The right of withdrawal does not depend on the goods being in their original packaging.
Exceptions
Under Article 18 of Act No. 16/2016, the right of withdrawal does not apply to:
- sealed goods that are not suitable for return for health protection or hygiene reasons, if they were unsealed after delivery, for example cosmetics and skincare products;
- goods made to your specifications or clearly personalised;
- goods liable to deteriorate or expire rapidly, such as food and flowers;
- digital content not supplied on a tangible medium, if the supply began with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal;
- services that have been fully performed, if performance began with your prior express consent and your acknowledgement that you lose the right of withdrawal once the service has been fully performed.
Defective goods
The right of withdrawal is in addition to your statutory rights for defects. If an item is defective or does not match your order, you are entitled to a remedy under Act No. 48/2003 on Consumer Sales, and we will pay the shipping costs. Please contact us as soon as possible if you notice a defect.
Email: hfheilsa@gmail.com
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract (model form under Annex II of Icelandic Regulation No. 435/2016).
To: HFHeilsa ehf., Lágmúli 4., 108 Reykjavík, hfheilsa@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.